Privacy Policy

About This Policy

This Website is provided by BETR Brokers Limited t/as BETR Insurance Brokers ("we" / "us" / "our"). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we're providing this Privacy Policy to explain our approach to personal information gathered through our website and through providing our services to you. This Policy forms part of our Terms and Conditions, which govern the use of this Website.

We intend only to process personal information fairly and transparently as required by data protection law including the UK General Data Protection Regulation (UK GDPR). In particular, before obtaining information from you (including through use of cookies), we intend to alert you to this Policy, explain how we intend to process the information, and only process it as permitted by law. The UK GDPR also defines certain 'special categories' of personal information that require a higher level of protection.

Of course, you may browse parts of this Website without providing any information about yourself. In that case, it's unlikely we'll process any personal information about you.

Identity and Contact Details

• Registered number: 11544238
• Registered office: First Floor, 30 High Street, Chislehurst, BR7 5AS
• Email address: elliot@betrinsurance.co.uk
• Data Protection Officer (DPO): elliot@betrinsurance.co.uk

When We're Allowed to Collect Information From You

We will only collect personal information relating to you if one of the following conditions has been satisfied:

• You have given us your consent
• It's necessary for the performance of a contract
• It's required to comply with legal obligations
• It's necessary to protect someone's life
• It's in the public interest
• It's in our legitimate interest (balanced against your rights)

How to Consent

We will always make it clear when we require your consent. You may withdraw your consent at any time by contacting us.

Sensitive Information

We do not actively collect special category data such as health or political beliefs, nor criminal offence data, unless required for legal or regulatory reasons and always in compliance with UK GDPR.

Information We Expect to Collect From You

Personal Data We May Collect

• Name, address, email, telephone number – to communicate with you and provide our services
• Date of birth and gender – for insurance quotations and verification
• Employment and financial details – to assess suitability of insurance products
• Insurance history – to obtain quotations from underwriters and insurers
• Payment details – to process transactions
• Technical data (e.g. IP address, browser type) – for site functionality and security

Legal basis: Performance of a contract, legitimate interest, and compliance with legal obligations.

Sources of Information

• Directly from you when you contact us or apply for a product/service
• From insurers or underwriters
• From third-party services with your consent

Using Your Personal Information

We may use your information:

• To provide you with quotations and insurance products
• To manage and administer your account
• For fraud prevention and credit checks
• To communicate with you about relevant products or services
• To comply with legal and regulatory obligations

We will not share your personal data unless:

• It's with our data processors (under written agreement)
• Required by law
• You've given consent
• It's with our principal (Movo Partnership Ltd)
• It's in relation to a business transfer (e.g. acquisition)

Protecting Information

We use strict security measures to protect your personal data, including encryption and secure storage. We also implement access controls and identity verification procedures.

Internet Use and Third-Party Links

While we don't currently use cookies, you should be aware that the internet is not always secure. Communications via our site or email may travel across insecure networks. Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Cookies

We do not currently use cookies on this Website. If that changes, we will update this Policy and seek your consent where required.

Your Legal Rights

You have the right to:

• Access your personal data: Request copies of information we hold about you
• Request correction of incorrect data: Have inaccurate information updated
• Request erasure: Ask for deletion in certain cases
• Object to processing: Based on legitimate interests
• Restrict processing: Limit how we use your data
• Request data portability: Transfer your data to another provider
• Withdraw consent: Cancel previously given permissions

To exercise these rights, contact us at elliot@betrinsurance.co.uk

Further Information

If you have questions about this Policy or wish to exercise your legal rights, please contact our DPO using the details below:

elliot@betrinsurance.co.uk - Data Protection Officer

We may update this Policy from time to time. Please review it regularly.

This Policy applies to individuals and not to information held about businesses or organisations.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.